A sample letter sent out for customers who bought DAVAO-SINGAPORE-DAVAO tickets.
We regret to inform you that we have been forced to temporarily suspend the domestic route on which you booked a flight operated by SEAIR.
The decision to suspend the route is unfortunately out of SEAIR’s and Tiger Airways’ control and has in part come about after competitors protested our flights.
We do apologise to the disruption of your travel plans. Please kindly inform the other passengers who are booked under the same reservation.
Please be informed that international routes operated by both Tiger Airways and SEAIR are not affected by this cancellation and are operating as normal. This includes Clark* to Singapore, Hong Kong & Macau. Look out for additional frequencies on these routes soon.
As a result of this suspension, we will in due course be processing a refund to your original source of payment. In accordance with our policy, we will be processing the refund in order of flight date priority. Your patience in this regard is appreciated.
Please click on the link below to acknowledge this notification.
CLICK HERE TO ACKNOWLEDGE
We thank you for your support and sincerely apologise for any inconvenience caused.
Tiger Airways Singapore Pte Ltd
*Flights to/from Manila-Clark (DMIA) are operated by SEAIR*